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Customer Service

Alexandria Freight looks at surpassing the customer expectation thus has the ability to provide all its services in the way that it has promised. Alexandria provides a competitive advantage and added benefits in order to maximize the total value to the customer. It commits to providing value added services to external and internal customers, including attitude knowledge, technical support and quality of service in a timely manner.

Alexandria Freight is taking an active role in assisting customers with special needs on project cargo loads. As projects experts we provide services that will ensure the most efficient dispatch of our client's equipment to their operation site. We are totally committed to view every end of your prospects cargo on timely manner.

It is our duty to deliver our customers a full commitment to quality and responsiveness, along with the ability to transport any cargo to their location at a competitive price. Our responsibility is top plan and sequence monitoring on every project that we start. Our logistic personnel are geared to observe and elaborate different areas that will give our customers more expeditious results. We assist our clients with every phase of heavy lift and turnkey projects from door to job-site.

Our staff consultant also monitors and advice concerning the correct Customs procedures and port clearance activities to take the benefit of any attained import concessions. There is however, a stringent administrative penalty regime for those who underpay their customer’s duty liabilities, howsoever caused even innocent errors are subject to penalties in some cases. A great deal of care needs to be taken in discharging one's obligations to ensure correct "entry" of goods particularly high valued project cargo.